Warranty Policy.

At SL Medical, we supply high-quality equipment from trusted global manufacturers.

All warranties provided with our products are issued directly by the respective manufacturers.

SL Medical ensures that customers receive full access to these warranty terms, coverage details, and support channels.

    • Most equipment includes a manufacturer warranty

    • Warranty terms vary by brand, product category, and region

    • SL Medical facilitates access to warranty services, but does not issue warranties itself (for now)

    • Manufacturing defects

    • Mechanical failures

    • Electrical component issues

    • Premature malfunction unrelated to misuse

    • Damage caused by improper handling

    • Wear-and-tear

    • Consumables

    • Unauthorized modifications

  • If any equipment purchased from us is damaged and still under warranty, we will coordinate with the manufacturer and guide you through the process.
    You will have to provide:

    • The product SKU or model number

    • Order/invoice number

    • Photos/video of the issue

    • Email: support@slmedical.com

  • Defective or damaged equipment can be returned or replaced according to manufacturers’ conditions.

    For specific assistance, please contact our support team, as requirements may vary depending on product categories.

    Consumables and sterile products typically cannot be returned once opened, unless they are defective.

SL Medical is working towards establishing its own unified warranty program in the future to enhance support and service for all customers.