Frequently Asked Questions.

Your Questions,
Answered.

  • SL Medical provides a wide range of trusted, high-quality equipment for hospitals, clinics, laboratories and emergency response teams.

    Our catalogue includes hospital furniture, emergency and first-response tools, surgical equipment, laboratory devices, and essential medical consumables.
    All products are selected for reliability, safety, and clinical performance.

  • Yes. All equipment supplied by SL Medical meets required international and regional standards, including CE, ISO, and medical-grade compliance. We also provide documentation, certificates, and product specifications upon request to support audits and procurement processes.
    You can contact our team at any time for more information.

  • Absolutely. All SL Medical products come with manufacturer warranties that vary by equipment type.
    For high-value medical devices, we also offer extended warranties and optional maintenance plans to ensure long-term performance and safety.

  • You can request a quote directly through our website using the Request a Quote form.
    Simply select the products or categories you’re interested in, and our team will provide a tailored quotation within 24–48 hours.

  • Yes. Our team offers personalised guidance based on your facility size, patient volume, and clinical needs.
    We can recommend equipment packages for new clinics, emergency units, laboratories, and hospital departments.
    Please fill out the Contact Form for all inquiries, and our team will respond within one business day.

  • For complex or large devices (e.g., ICU beds, surgical systems, laboratory analyzers), our technicians can support installation, calibration, and initial setup. Instructions and manuals are provided for all products.

  • Yes. We support bulk orders for hospitals, clinics, and distribution partners. Volume pricing and long-term supply agreements are available to ensure consistent stock and cost efficiency.
    Simply, place your order through the Request a Quote Form.

  • Demonstrations are available for select devices such as monitoring equipment, emergency tools, and laboratory analyzers. Sample availability depends on the manufacturer and product type.

  • Our emergency product specialists can recommend equipment tailored to first-response environments, such as trauma kits, AEDs, airway tools, and portable diagnostic devices. We prioritize durability, portability, and rapid-response performance.

Shipment & Delivery

  • Yes. We provide nationwide delivery and work with logistics partners capable of transporting medical equipment safely to urban, suburban, and remote areas.
    International shipments may also be available depending on product categories.

  • Delivery times vary by product type:

    • Consumables & small devices: 2–5 business days

    • Furniture & large equipment: 1–3 weeks

    • Special orders or custom configurations: Timelines confirmed during quotation

    We always communicate lead times clearly to support your planning.

Payment, Exchange & Refund

  • We accept corporate bank transfers, purchase orders (PO), and approved debit and credit cards for registered healthcare institutions. Payment terms vary by customer type and order size.

  • Defective or damaged items can be returned or replaced according to warranty conditions. Consumables and sterile products typically cannot be returned once opened, unless they are defective.

  • SL Medical accepts refund requests only for eligible items and under specific conditions.
    Because many medical products are sterile, regulated, or custom-configured, refunds must follow strict safety standards.

    Refunds are accepted when:

    • The product arrives damaged, defective, or not as described

    • The product is covered by a manufacturer warranty

    • The issue is reported within 7 days of delivery (or within the warranty period for defects)

    Refunds are not accepted for:

    • Opened or unsealed sterile consumables

    • Custom-ordered or special-configured equipment

    • Consumables that have been partially used

    • Products damaged due to improper handling after delivery

    How to request a refund:

    1. Contact us at support@slmedical.com within the eligible timeframe

    2. Provide your order number and photos/videos showing the issue

    3. Our quality assurance team will assess the case

    4. Approved refunds are issued only as store credit

    Replacement option:

    If preferred, we can replace the item instead of issuing a store credit —subject to availability.

Contact & After-Sales Support

  • Yes. Our dedicated support team assists with troubleshooting, documentation, warranty requests, maintenance scheduling, and product guidance to ensure your equipment remains reliable throughout its lifecycle.

  • You can reach us via:

    Our team responds within one business day.

Order